Privacy Statement for NSSLHA

Last updated: November 27, 2017

See also: Terms of Use for the NSSLHA Website

The National Student Speech Language Hearing Association (“NSSLHA”) respects your privacy and wants to provide you with information about our privacy practices in this Privacy Statement (“Privacy Statement”). This Privacy Statement applies to information collected on the website located at (the “Website”), any mobile applications associated with the Website (the “Mobile Applications”), as well as any services and features available on or through the Website or the Mobile Applications, such as sub-sites, blogs, user communities, social networks, or other online or wireless offerings that post a link to this Privacy Statement, whether accessed via computer, mobile device, or other technology or any associated content, material, or functionality contained on the Website or the Mobile Applications (collectively, the “Services” and, together with the Website and the Mobile Applications, the “System”). NSSLHA is referred to in this Privacy Statement as “we,” “us,” “our,” or other similar pronouns.

This Privacy Statement includes, without limitation, the following information:

  • What personally identifiable information of yours or third-party personal identification is collected from you through the Website;
  • How such information is used;
  • With whom such information may be shared;
  • What choices are available to you regarding collection, use, and distribution of your information;
  • What security obligations are in place; and
  • How you can correct any inaccuracies in your information.

This Privacy Statement is incorporated into and is a part of the Terms of Use Agreement (the “Terms of Use”). We encourage you to become familiar with the terms and conditions of both this Privacy Statement and the Terms of Use. By accessing and using the System, or any part thereof, you agree that you have read and understand this Privacy Statement, and that, in exchange for access to the System, you accept and consent to our privacy practices (and any uses and disclosures of information about or provided by you) that are described in this Privacy Statement.

We appreciate your questions and comments about this Privacy Statement, the System, and our privacy practices generally and welcome your email messages to If you correspond with us through the System or via email, the Collected Information may include the content of, and metadata regarding, any correspondence you may have with us. We may share your messages with those within our organization who are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns.

If you feel that NSSLHA is not abiding by this Privacy Statement, you should contact us through the NSSLHA Contact Us form.

Information Collection

As described in detail below, NSSLHA, or third parties designated by NSSLHA, may collect certain identifying information from or about you in connection with your use of, or your submissions to, the System (“User Information”) as well as other non-personally identifiable information from or about you (“Non-User Information” and, together with the User Information, the “Collected Information”) in a variety of ways. Collected Information includes, without limitation, a first and last name; a home, business, or other physical address; geographic location; a business or nonprofit entity name and address; a phone number; an e-mail address; date of birth; gender; race/ethnicity; employment status; employer name; employer information; ASHA or NSSLHA account number, username, and password; credit card number and other credit card information; education status and information; research area; areas of expertise; clinical service information; as well as additional personally identifiable information about you that we may collect from time to time. We use the Collected Information to provide the Services described below; to open, maintain, and close user accounts; for marketing purposes; for publication and distribution of information; to provide continuing education services; and to more efficiently and effectively respond to user queries.


To access areas of the System designated as “protected areas,” you must register with ASHA. If you wish to use the “protected areas” of the System, you will be required initially to enter certain Collected Information (e.g., current ASHA or NSSLHA account number, first name, last name, mailing address, email address, username, and password) to gain access.

Online Orders

NSSLHA requests information from its users to purchase products, renew dues, register for conferences, and make donations; such information includes contact information (such as name and shipping address) and financial information (such as credit card number, expiration date, etc.). This information is primarily used by NSSLHA and third parties designated by NSSLHA for billing and to fill customer orders, but may be used by NSSLHA, or third parties designated by NSSLHA, for other business purposes. For example, if there is a problem processing an order, this information may be used to contact the user.

Business Forms

NSSLHA, or third parties designated by NSSLHA, requests information from users via online forms for specific business purposes. For example, online forms will be used to obtain sign-ups for volunteer activities, rate programs, gather peer reviews, and contact specific departments. Information requested may include contact information (e.g., name, mailing address, phone number, account number). Business form information may be used by NSSLHA, or third parties designated by NSSLHA, for a variety of business purposes.

Information Use

In addition to the uses mentioned or described elsewhere in this Privacy Statement or in the Terms of Use, we, our affiliates, and designated third parties may use the Collected Information to analyze and improve the content, features, Services, Website, and Mobile Applications that we make available on the System, as well to conduct certain targeted marketing activities specific to users. We may send you information that you request from us, promotional materials regarding NSSLHA’s services, and any other communication for any other legitimate and lawful business purposes. Additionally, we may retain and use certain Collected Information to facilitate and otherwise address certain inquiries, requests, subscriptions, or business transactions and relationship with NSSLHA, or any of our affiliates, or respond to your questions or requests for information about or from NSSLHA or any of our affiliates or trusted business partners. If you contact us for support or assistance, we may use information about you or your system for purposes such as verifying whether your system meets the minimum requirements needed to use the System and our various Services. Additionally, we may transfer your Collected Information to our affiliates or trusted business partners for the purpose of advertising certain services provided by such affiliates or trusted business partners. We may also use Collected Information as necessary to ensure compliance with any NSSLHA policies and any applicable laws. NSSLHA may also exchange Collected Information with other companies and organizations for fraud protection, credit risk reduction, and collection activities.

NSSLHA may use various analytics tools and technologies regarding how users interact with the various portions of the System that require storage of web-session data. These tools and technologies are used to assist System users by using cookies and scripts (as described in the “Cookies” section below) to collect and store information—such as how users interact with the System, errors users encounter when using the System, device identifiers, how often users visit certain portions or components of the System, what pages they visit, and what other sites they used prior to using the System. Stored web-session data used by such analytics services or tools are used in accordance with this Privacy Statement.

Additionally, we may offer message boards, voice communication features, and other interactive or social-type features on the System. Please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information. Although we may take certain precautions to protect those who use these areas of the System, we encourage you to be wary of giving out any User Information—or any personally identifiable information of others to which you may have access—in such public forums. The information you post or disclose can be collected and used by people you don’t know to identify you or others. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.

Cookie Statement

This Cookie Statement explains how we use cookies and similar technologies to recognize you when you visit or any website, mobile application, or other online property owned, operated or controlled by us (“Sites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, NSSLHA) are called “first party cookies.” Cookies set by parties other than the website owner are called “third party cookies.” Third party cookies enable third party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Sites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Sites. Third parties serve cookies through our Sites for advertising, analytics, and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Sites and the purposes they perform:

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our Sites and to use some of its features, such as access to secure areas.

Who serves these cookies: NSSLHA

How to refuse: Because these cookies are strictly necessary to deliver the Sites to you, you cannot refuse them. You can block or delete them by changing your browser settings as described below under the heading “How can I control cookies?”

Performance and Functionality Cookies

These cookies are used to enhance the performance and functionality of our Sites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Who serves these cookies: Cloudflare, Twitter, Wufoo, YouTube (Google)

How to refuse: To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”

Analytics and Customization Cookies

These cookies collect information that is used either in aggregate form to help us understand how our Sites are being used or how effective our marketing campaigns are, or to help us customize our Sites for you.

Who serves these cookies: Google Analytics, Google Tag Manager, YouTube (Google), ShareThis, Twitter, CrazyEgg, HotJar

How to refuse: To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” You can  opt out of CrazyEgg and HotJar anonymous tracking.

Advertising Cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Who serves these cookies: DoubleClick (Google), Google AdWords, Facebook

How to refuse: To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, you can adjust your Google Ad Settings online.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Sites or opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Sites to another, to deliver or communicate with cookies, to understand whether you have come to our Sites from an online advertisement displayed on a third party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit or

How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore revisit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

This Cookie Statement was last updated on December 27, 2018.

Log Files

Each view of a page on the System is logged. Information such as the user’s Internet Protocol (“IP”) address, browser type, time of day, and duration of activity on the website is recorded. This information may be used by NSSLHA, or third parties designated by NSSLHA, to analyze trends, administer the System, track users’ movements, and gather broad demographic information for aggregate use or for other business purposes.

If illegal activity is detected on the System, NSSLHA, or third parties designated by NSSLHA, may—but have no obligation to—attempt to connect an IP address to User Information. Except as otherwise required by law or regulation, NSSLHA has no obligation to monitor the System, or any portion thereof, for any illegal or improper activity.


For your convenience, the System may contain links to other Internet sites not under NSSLHA’s control. Please be aware that NSSLHA is not responsible for the privacy practices of such other websites. In addition, should you happen to initiate a transaction on a website that our System links to, even if you reached that site through the System, the information that you submit to complete that transaction becomes subject to the privacy practices of the operator of that linked website. You should read that website’s privacy statement or privacy policy to understand how personal information that is collected about you is used and protected by such third party. We encourage our users to be aware of when they leave the System and to read the privacy statement of each website that collects personally identifiable information. This Privacy Statement applies solely to information collected on the System.

Surveys and Promotions

From time to time, NSSLHA, or third parties designated by NSSLHA, requests information from users via surveys. Information requested may include contact information (e.g., name, mailing address) and demographic information (e.g., zip code, age, employment status). Survey information may be used by NSSLHA, or third parties designated by NSSLHA, for a variety of business purposes. For example, surveys will be used for the purpose of improving services offered by NSSLHA and to gather information about professional issues related to audiology and speech-language pathology practice. Participation in NSSLHA surveys is completely voluntary.

In addition, you may wish to participate in online contests, sweepstakes, and other promotions that we may offer from time to time. Participation in these contests, sweepstakes, and promotions is completely voluntary; you have a choice about whether to disclose information required to enter. Information requested may include personal contact information, such as your name, address, date of birth, phone number, mobile phone number, email address, username, and/or similar information. In addition, as noted above, we may share this information with our third-party providers or other entities. Through these online promotions, you may choose to participate in activities such as sharing information found on the System with others and sending email invitations. In connection with any online contests, sweepstakes, and other promotions that we may offer from time to time via the System, we use the information you provide to administer the polls, contests, sweepstakes, and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our services, or our marketing partners may use such information to communicate with you about the online contests, sweepstakes, or other promotions or about their products and services.

Information Submission Choices

When submitting information, corresponding, making requests for information, and otherwise interacting with NSSLHA and its representatives through or in connection with the System, you choose what information to supply or submit, whether you wish to receive further information, and how you may be contacted. Please take care to share only such information as is needed or that you believe is appropriate. Note, however, that if you don’t provide certain requested information, we may be unable to provide certain Services to you, you may be unable to take full advantage of the System (or some portion thereof) and its capabilities, or some features of the System may function improperly. Any promotional email we send to you will contain a link that will allow you to opt out of receiving any further correspondence. If you have created an online account, you may have the ability to change your correspondence preferences by logging into your account and selecting your preferences.


In addition to the uses mentioned or described elsewhere in this Privacy Statement or in the Terms of Use, NSSLHA may share Collected Information in a variety of ways:

  • NSSLHA may share your User Information with authorized service providers, affiliates, or partners to provide certain administrative, marketing, or technology services—such as survey administration, database management, transaction processing, event management, ad targeting, and bulk mailing, or any other Services. The authorized service providers, affiliates, and partners we work with are not allowed to use the information outside of the function of providing the Services designated by NSSLHA.
  • NSSLHA may share your User Information with our authorized service providers, affiliates, or partners to the extent necessary for purposes of communicating with you or fulfilling your requests for any content, materials, and opportunities.
  • NSSLHA sells lists of names and mailing addresses to selected third parties. NSSLHA does not sell lists of email addresses or phone numbers to third parties. NSSLHA may send email messages on behalf of selected third parties (e.g., corporate partners and allied organizations).
  • NSSLHA and our authorized service providers, affiliates, or partners may also produce reports on the System’s traffic or usage patterns and share these reports with us and others; NSSLHA will share aggregate statistics and other non-personally identifiable information with the media, government agencies, advertisers, and other third parties. These aggregate statistics will not allow anyone to identify your name or other personally identifiable information. NSSLHA also may release aggregated, anonymized Collected Information in connection with joint marketing efforts and strategic alliances.
  • NSSLHA may disclose your User Information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement agency or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
  • NSSLHA may disclose your User Information when we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property, or safety of our company, our employees, our website users or others; or to enforce our website terms and conditions or other agreements or policies.
  • If NSSLHA changes its corporate or organizational structure, files for bankruptcy, liquidates its assets, merges/combines with another entity, or undergoes a corporate reorganization, your information is, and should be expected to be, one of the transferred assets; you consent to such transfer by using the website.


When you submit information via the website, NSSLHA, or third parties designated by NSSLHA, takes certain precautions to protect your user information both online and offline. Nevertheless, no security system is impenetrable. We cannot guarantee that information transmitted or supplied by users to the System will be totally secure. You agree to immediately notify us of any breach of the security of the System, this Privacy Statement, or the Terms of Use of which you become aware.

If you have any questions about the current state of security with respect to information collected at the Website or stored offline, you may send an email to

Submissions to the System and Social Media Websites

Any information, communications, or material of any type or nature that you submit to the System—as well as to any of our pages contained on a social media platform or website—by email, posting, messaging, uploading, downloading, or otherwise (each a “Submission”) is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of the System or a social media platform and are therefore not responsible for any Submissions contained on the System or any social media platform or website. Furthermore, by visiting any of our pages that are contained on any social media platform or website, you are representing and warranting to us that you have reviewed the applicable Privacy Statement and terms of use of such website or social media platform and that you will abide by all such provisions contained therein.


The System (including the Website, Mobile Applications, and Services included therein) is intended for a general audience and is not intended for use or view by children under 13 years of age, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using the System. Furthermore, we may restrict entries to any contests, sweepstakes, or promotions to entrants who are at least 18 years of age.

Visiting the System from Outside the United States

If you are visiting the System, or any part thereof, please be aware that your information may be transferred to, or stored or processed in, the United States and other countries. Our primary web and database servers are located in the United States; however, some of our third-party providers that provide certain portions of the System or the Services may use servers located in other countries. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using any portion of the System, you understand and consent to the transfer of your information to our facilities in the United States and those facilities of the third parties with whom we share it—as described in this Privacy Statement—that are located in the United States or other countries.

California Privacy Rights and Do Not Track Disclosures

Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship (a) a list of the categories of personally identifiable information—such as name, email and mailing addresses, and the type of services provided to the customer—that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please email ASHA at with a reference to California Disclosure Information.

California law requires that NSSLHA indicate whether it honors “Do Not Track” settings in your browser concerning targeted advertising. Do Not Track is a standard that is currently under development. As it is not yet finalized, NSSLHA adheres to the standards set out in this Privacy Statement and does not monitor or follow any Do Not Track browser requests.

Correcting and Updating Personal Information

If a user’s personally identifiable information changes or if a user no longer desires our services, we will endeavor to provide a way to correct or update personal data provided to us by that user. This can usually be done from our My Account page or by contacting the ASHA Action Center at 800-498-2071. Some information, such as a user’s name change, must be changed by calling the ASHA Action Center at 800-498-2071.

Choice and Opt-out

Only those individuals who have created an account on the Website or a Mobile Application or have otherwise evinced an interest in or consent to receiving communications from NSSLHA (including, for clarity, those individuals or organizations that have found NSSLHA through NSSLHA’s marketing pages or microsites) will receive email or other communications from NSSLHA. We consider—and all NSSLHA account holders or other users of the System hereby acknowledge and agree—that providing contact information (such as an email address) as part of creating an NSSLHA account (or otherwise through the System) constitutes an individual’s consent to receive messages or other communications from NSSLHA. However, if you no longer wish to receive our email newsletters or promotional emails, you may opt out of receiving a specific communication from NSSLHA by using the Email Preference Center in the My Account section of the website, or you may follow the unsubscribe instructions in any email message you receive. Please allow a reasonable period of time for us to satisfy your request, as some promotions may already be in process. Please note that there are certain communications that will still be sent to users by NSSLHA, or third parties designated by NSSLHA. These communications include, without limitation, account updates, certification maintenance reminders, and invoice and membership renewal notices. Please note that even if you opt out as described above, NSSLHA will retain your Collected Information for analytical purposes and other internal purposes, including an ability to reconnect you with such Collected Information if you later opt in to any of the data sharing, use, or communications set forth above.

Notification of Changes

If we decide to change our Privacy Statement, we will post changes to our Privacy Statement on NSSLHA’s homepage so that our users are always informed of what information we collect, how we use it, and under what circumstances, if any, we disclose it. The most recent version of the Privacy Statement is reflected by the version date located at the bottom of this Privacy Statement. All such updates and amendments are effective immediately upon notice thereof, which we may give by any means, including, but not limited to, posting a revised version of this Privacy Statement or other notice on the Website and the Mobile Applications. You should view this Privacy Statement often to stay informed of changes that may affect you, as your continued use of the System signifies your continuing consent to be bound by this Privacy Statement. We expressly reserve the right to make any changes to this Privacy Statement at any time, without prior notice to you. The version of this Privacy Statement posted here on each respective date you visit the System shall be the Privacy Statement applicable to your access and use of the System on that date. Our electronically or otherwise properly stored copies of this Privacy Statement shall be deemed to be the true, complete, valid, authentic, and enforceable copies of the version of this Privacy Statement in force on each respective date you visit the System. This Privacy Statement is not intended to—and does not—create any contractual or other legal right in or on behalf of any party other than NSSLHA.